About the job
FairMoney is a trailblazing mobile banking entity dedicated to providing credit solutions to emerging markets. Founded in 2017, the organization has rapidly evolved, attracting nearly €50 million in investment from esteemed global investors such as Tiger Global, DST, and Flourish Ventures. With a robust international footprint, FairMoney operates in various countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Aligned with its mission, FairMoney is developing a state-of-the-art mobile banking platform along with an advanced point-of-sale (POS) solution tailored for emerging markets. The journey commenced with the launch of a digital microcredit application available exclusively on Android and iOS platforms. Today, FairMoney has broadened its offerings, providing a diverse range of financial products, including current accounts, savings accounts, debit cards, and cutting-edge POS solutions designed to cater to both merchants and agents.
To understand FairMoney's crucial impact on transforming Africa's financial environment, we encourage you to watch this insightful video.
About the Role
As a Field Recovery and Verification Officer, you will be instrumental in facilitating the timely collection of loan repayments. Your primary responsibilities will involve monitoring delinquent accounts and rehabilitating them using standard recovery practices within a legal framework. You will also be tasked with professionally addressing customer objections and complaints, while collaborating with various departments to ensure quick issue resolution.
Key Responsibilities:
- Conduct regular field visits to engage with defaulting customers (agents and merchants) through various communication methods to demand payments on overdue accounts.
- Maintain a comprehensive daily log of activities, tracking metrics such as calls made, successful contacts, payment promises, and payment fulfillments.
- Verify details on overdue accounts and conduct daily follow-up calls to resolve outstanding matters.
- Negotiate and establish effective payment plans to prevent further delinquency.
- Monitor payments diligently by following up on outstanding promises, ensuring timely resolutions.

