About the job
Discover Canberra
Canberra is unlike any other city. With half the population possessing security clearances and the other half immersed in policy discussions, technology is often left to those who can actively resolve issues—like you!
The city features unmarked buildings with official entrances, evoking a sense of curiosity that you might want to explore cautiously. Everything is conveniently close, yet parking can be a challenge.
As a Field Technician, you'll thrive in this dynamic environment, where independence and problem-solving take center stage. If you prefer hands-on work over endless meetings, Canberra is your playground.
Your Role (Not a Desk Job)
This position entails genuine field service work.
You will be out in the field, engaging directly with clients when issues arise—or ideally, preventing them before they do.
You'll navigate various environments, tackle real challenges, and occasionally enjoy the recognition that comes from fixing critical issues.
If you relish the thought of sitting in a queue resolving tickets, this role is not for you.
About Us
First Focus is proudly recognized as Australia’s premier mid-market managed service provider. We’ve earned our place as #1 according to Cloudtango for eight consecutive years and continue to grow our team to nearly 400 across Australia, New Zealand, the Philippines, and beyond, all while maintaining a non-corporate culture.
No office politics, no silos, and no “that’s not my job” attitude—we foster an environment where communication, alignment, support, and performance recognition are paramount. You'll always be informed, have support during challenging times, and receive acknowledgment for exceptional work.
Why You’ll Love This Role
As a Field Engineer, your unique preferences are at the forefront of our design:
- Variety: Engage with different clients, environments, and challenges.
- Relationships: Become a familiar face rather than just “the IT person.”
- Support: Backed by a capable Service Desk and seasoned engineers.
- Exciting Technology: Work with innovative systems rather than outdated technologies.
- Growth Opportunities: We truly embrace our value of “Never Stop Growing.”
We also select clients who align with our values—life is too short for anything less.
Your Responsibilities
- Provide on-site and roaming support throughout Canberra and surrounding areas.
- Support environments ranging from 10 to 500 users, and everything in between.
- Work with the Microsoft technology stack, including Azure, Active Directory, Microsoft 365, desktops, and servers.
- Assist with cloud infrastructure, including Azure and Citrix.
- Participate in project work, deployments, upgrades, and migrations.