About the job
Are you enthusiastic about customer support and technology? Join one of Lisbon's premier BPO companies! Our client is a global leader and a major employer in Portugal, recognized over the years for its exceptional workplace culture and customer service excellence, consistently rated among the best by the Great Place to Work Institute and Exame Magazine.
As a Customer Support Agent, your mission will be to enhance customer satisfaction by providing top-quality service while collaborating with esteemed global brands.
Your Responsibilities:
- Handle inbound calls and respond to customer inquiries;
- Provide empathetic support, resolving customer service issues promptly;
- Maintain accurate records of customer inquiries and feedback in the database;
- Utilize open questions and support documents to troubleshoot issues;
- Offer solutions to common problems or frequently asked questions.

