About the job
Join our team as a First Class Lounge Host at British Airways, where your primary responsibility will be to deliver an exceptional level of hospitality that aligns with our esteemed company standards. Your role will be crucial in ensuring that every customer enjoys a memorable and positive experience.
- Warmly welcome guests and foster a friendly atmosphere.
- Accurately take and serve orders for food and beverages, ensuring prompt service with meticulous attention to detail.
- Professionally address and resolve customer complaints and issues.
- Maintain cleanliness throughout the lounge by regularly clearing tables, mopping floors, and disposing of waste. Ensure that all service areas are sanitized routinely.
- Monitor supply levels of condiments, napkins, cutlery, and other necessary items, replenishing as required.
- Assist in managing inventory and promptly report shortages to management.
- Encourage a positive team environment that promotes collaboration.
- Comply with COSHH regulations and use appropriate protective equipment when handling chemicals.
- Adhere to the company dress code and embody a standard of excellence.
- Ensure compliance with food safety and hygiene regulations to maintain a safe environment for all.
- Practice proper hand hygiene and personal cleanliness at all times.