About the job
As a Lounge Host in the British Airways First Class Lounge, you will deliver an unparalleled level of hospitality that reflects our commitment to excellence. Your role is essential in ensuring every guest enjoys a memorable and positive experience.
- Warmly greet guests and cultivate a friendly, inviting environment.
- Efficiently take and fulfill food and beverage orders while exhibiting exceptional attention to detail.
- Proactively address and resolve customer concerns with professionalism and courtesy.
- Maintain cleanliness and organization within the lounge by regularly clearing tables, sweeping, mopping, and disposing of refuse. Ensure that all service areas are sanitized frequently.
- Monitor and replenish condiments, napkins, cutlery, and other necessary supplies to ensure readiness at all times.
- Assist in managing inventory levels and report shortages to management promptly.
- Foster a collaborative and positive workplace atmosphere through teamwork.
- Comply with COSHH regulations and utilize appropriate protective equipment when handling chemicals.
- Adhere to the established dress code while exemplifying professionalism.
- Follow food safety and hygiene protocols to ensure a safe environment.
- Practice proper hand hygiene and maintain personal cleanliness throughout your shift.

