Qualifications
Experience:Minimum of 3 years experience in a similar role, preferably within hotel or hospitality environments.Proven experience in leading operational teams in F&B service areas (restaurant, bar, or pool) during peak seasons and high customer volume.Experience coordinating with other hotel departments (reception, kitchen, maintenance, etc.) to guarantee smooth and quality service.Education:Degree in Hotel Management, Tourism, or related fields.Soft Skills:Strong leadership and team development capabilities.Conflict resolution skills and ability to handle stressful or emergency situations.High customer service orientation and guest satisfaction focus.Effective communication and teamwork skills.Organizational skills, time management, and task prioritization.Proactive attitude and ability to create a motivating environment.
About the job
As a Food & Beverage Floor Supervisor, your primary role will be to establish budget objectives in collaboration with the F&B management team. You will be responsible for defining, planning, and overseeing key performance indicators, ensuring compliance with set goals.
Your responsibilities will include supervising the daily maintenance of the pool area, ensuring it remains clean and in optimal condition for guest use. Safety and supervision are paramount; you will enforce all safety regulations in the pool area and implement hotel policies to safeguard guest well-being.
Delivering exceptional customer service is crucial, as you will address any inquiries or requests from guests regarding the pool services. Your leadership will help in forming a cohesive, skilled, and competitive team dedicated to maintaining consistent quality and continuous improvement.
You will coordinate staff shifts and schedules to ensure adequate coverage at all times. Regular performance evaluations and constructive feedback will be part of your leadership approach, alongside managing beverage inventories and operational equipment, including orders and replenishments.
About Ennismore
About UsMondrian & Hyde IbizaJoin us for a unique opportunity to work with two distinct hotel brands. Mondrian Ibiza is an elegant paradise featuring 154 beautifully designed rooms and public spaces, including a spacious terrace overlooking the bay. Hyde Ibiza caters to culinary enthusiasts, inspired by festivals, showcasing music and nightlife, with 401 rooms enriched with natural textures and artisanal touches.Together, these hotels boast seven dining outlets and bars that offer everything from premium sushi to Balearic cuisine, emphasizing a farm-to-table approach. The properties are managed by Ennismore, the fastest-growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga, owned by Apollo Investment Fund.
