About the job
Join Aircall, an innovative unicorn in the AI-driven customer communications space, where over 22,000 businesses worldwide leverage our platform to enhance revenue, expedite issue resolution, and scale customer engagement teams. Our mission is to revolutionize customer interactions by integrating voice, SMS, WhatsApp, and AI into a cohesive workspace.
At Aircall, we embody a philosophy centered around efficiency: empowering teams to work smarter rather than harder. Our AI Voice Agent automates routine calls, AI Assist optimizes post-call tasks, and AI Assist Pro provides real-time insights to help individuals perform at their peak. This synergy results in elevated revenue, quicker resolutions, and teams that grow with assurance.
With our headquarters in Paris and a robust North American footprint based in Seattle, we have teams across major cities including Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product is beloved by customers, and we are experiencing rapid growth, fueled by top-tier investors and continuous AI advancements across our offerings.
When you join Aircall, you step into a thriving environment. We're driven, product-focused, and execution-oriented, emphasizing impactful contributions, swift decision-making, and authentic growth.
Our Work Culture: We prioritize customer satisfaction, data-informed decision-making, and achieving significant outcomes. Our core values include accountability, ongoing development, and a sense of urgency. If you flourish in a collaborative, fast-paced setting where trust and impact are paramount, you will fit right in.
Team Overview
The Forward Deployed Engineering team at Aircall connects our groundbreaking AI Agent technology with real-world workflows for small to medium-sized businesses. We transform innovative concepts into tangible solutions—enhancing customer experience, increasing productivity, and unlocking new avenues for business growth. Collaborating across departments including Product, Engineering, Sales, Solutions, and Customer Success, we ensure that every deployment yields measurable benefits. This role is dynamic and hands-on, situated at the crossroads of technical consulting, project leadership, and AI adoption strategy. While you don't need to be a full-time software engineer, proficiency with APIs, strong project management capabilities, and a passion for continuous learning and innovation are essential.