About the job
Anduril Industries is at the forefront of defense technology, dedicated to enhancing the capabilities of the U.S. and allied military forces through innovative advancements. By integrating the cutting-edge expertise and technologies characteristic of the most progressive companies into the defense sector, Anduril is revolutionizing the design, development, and deployment of military systems. Our comprehensive system suite operates on Lattice OS, an AI-driven platform that synthesizes vast data streams into a dynamic, 3D command and control environment. As we navigate a new era of strategic competition, Anduril is devoted to delivering unparalleled autonomy, artificial intelligence, computer vision, sensor fusion, and networking technologies to our military partners in a matter of months, not years.
ABOUT THE ROLE
As part of Anduril's Technical Operations team, you will play a critical role in deploying and supporting our advanced products globally. You will engage with products early in their lifecycle and collaborate with engineering teams to drive iterative improvements. The challenges you will face are diverse and unpredictable, requiring you to take initiative in delivering effective technical solutions.
In this role, you will be both an educator and a learner, guiding your teammates on systems you know intimately while also mastering new systems. You will assist users in product deployment and troubleshooting, provide strategic advice to account managers to ensure operational success, and communicate valuable insights for product enhancements to our engineering teams.
WHAT YOU'LL DO
- Support military air defense initiatives by performing technical operations, conducting field maintenance, and providing customer training and support
- Resolve intricate issues associated with hardware, software, and networking in dynamic environments
- Keep internal and customer teams informed about field issue statuses
- Contribute to the formulation and execution of detailed operational and logistical plans for various events
- Ensure optimal performance and availability of air defense systems
- Maintain support documentation for hardware and software
- Assist in event planning and resource allocation while keeping stakeholders updated on Technical Operations needs
- Conduct root-cause analyses for incident responses regarding defense systems in the field

