About the job
About Console
Console is an innovative AI-driven platform designed to streamline IT and internal support processes. Our mission is to empower companies to scale efficiently without the need for increased headcount, providing employees with immediate solutions to their challenges. Our intelligent agents comprehend the complete context of organizations, managing requests from start to finish and involving human intervention only when absolutely necessary.
Leading companies such as Ramp, Scale, Webflow, and Flock Safety trust Console to automate over half of their IT and HR inquiries. We have consistently outperformed competitors in trials and are poised to significantly expand our user base by year-end.
Our team is small yet exceptionally talented, characterized by curiosity, agency, and a down-to-earth attitude. At Console, we foster a flat organizational structure where ideas are valued based on merit rather than hierarchy. We are actively seeking extraordinary individuals to meet growing demand, supported by Thrive Capital and distinguished angel investors.
The Role
As a Forward Deployed Engineer at Console, your primary responsibility will be to ensure customer success with our platform. You will collaborate closely with sales, product, engineering, and executive leadership to understand and resolve customer inquiries, while also integrating insights back into our core product development.
Key responsibilities include:
Assisting support agents in integrating Console to automate long-standing manual workflows.
Developing AI tools to analyze support tickets and provide actionable insights to prospective clients on enhancing automation.
Influencing product decisions by translating customer feedback into valuable platform enhancements.
You will have the opportunity to unleash your creativity, work independently with clients, and influence both the platform and product vision.
This position is located in San Francisco, CA. We operate on-site and offer relocation assistance for new hires.
Your Profile
You are a quick learner with a high aptitude and the ability to apply your knowledge across various domains.
You possess technical skills, with experience in building systems from the ground up and a desire to understand underlying mechanics.
You thrive on collaboration and take ownership of your role in supporting both customers and colleagues.
You have entrepreneurial aspirations and a strong desire to learn and grow across multiple areas.
Qualifications
A minimum of 2 years of experience in a technical role or as a software engineer.
Proficiency in programming languages such as Python, Java, or JavaScript.
Experience with cloud technologies and API integrations.
Strong problem-solving abilities and a passion for delivering exceptional customer experiences.