Qualifications
Key ResponsibilitiesTechnical Problem Solving & DiagnosticsLead deployments alongside customers and internal teams to assess risks and set success criteria.Diagnose and resolve system-level issues spanning hardware, firmware, drivers, Linux OS, and networking protocols.Conduct root-cause analysis on field issues and collaborate with internal engineering teams to replicate and address problems.Develop and maintain diagnostics, monitoring, telemetry, and dashboards to enhance visibility into system performance.Firmware & System UpdatesOversee firmware updates, hotfixes, and configuration modifications to bolster reliability and facilitate customer deployments.Manage update rollouts ensuring minimal downtime and effective communication with customers and internal stakeholders.Documentation & Knowledge ManagementDraft and maintain deployment runbooks, escalation procedures, known-issues documentation, and field service guides.Document structured learnings from deployments and transform them into standardized processes.Cross-Functional CollaborationCollaborate with firmware, software, and hardware engineering teams to drive successful deployment outcomes.
About the job
About Etched
Etched is pioneering the development of the world's first AI inference system specifically designed for transformers, achieving over 10x higher performance and significantly reduced cost and latency compared to traditional B200 systems. Our innovative ASICs enable the creation of groundbreaking products, such as real-time video generation models and advanced chain-of-thought reasoning agents. With substantial backing from top-tier investors and a team of leading engineers, Etched is transforming the infrastructure layers of the fastest-growing industry in history.
Job Summary
In the role of Forward Deployed Systems Engineer (Datacenter), you will engage directly within large-scale datacenter environments to deploy, validate, and troubleshoot Etched accelerator-based systems. You will manage the customer deployment lifecycle from start to finish, addressing intricate hardware, software, and networking challenges in real-world scenarios while developing the tools and processes necessary to ensure scalable and repeatable deployments.
About Etched
Etched is at the forefront of AI technology, developing cutting-edge systems that push the boundaries of performance and efficiency. Our mission is to revolutionize how AI inference is conducted, enabling transformative applications that were previously thought impossible. Join us in reshaping the future of technology.