Qualifications
Education and Training:A Bachelor’s degree or equivalent work experience is preferred.Fluency in at least one of the following languages: French, Spanish, or Japanese.Experience:Experience providing support for qualitative online platforms is preferred.Proficient in Windows and Apple operating systems, as well as internet browsers including Safari, Microsoft Edge, Chrome, and Firefox, along with familiarity with Apple and Android mobile devices.Previous customer service or call center experience is advantageous.Skills and Abilities:Ability to work effectively within a team environment.Outstanding written and verbal communication skills.Excellent interpersonal skills with a proven ability to engage with all organizational levels.Capable of managing multiple tasks in a fast-paced environment.
About the job
Business Unit Mission:
M3 is at the forefront of managing thousands of online interviews annually, having developed QualStage to meet the growing demand for remote qualitative research. This platform is user-friendly, secure, and effectively replicates our high-quality in-person research experiences. In addition, we offer support for our clients using other platforms.
As our business expands, we are seeking a dedicated Qualitative Interview Host to collaborate with the Market Research Project Management team. This role involves overseeing the day-to-day call management of market research studies, ensuring that projects are completed on time while surpassing client expectations.
Key Responsibilities:
- Serve as the primary contact for technical platform inquiries from both internal and external users.
- Evaluate the technical support needs of users and provide timely assistance.
- Prepare respondents for their scheduled interviews to ensure punctual attendance.
- Facilitate the initiation of scheduled interviews and offer troubleshooting support as necessary.
- Assist in the training of moderators and interpreters prior to project commencement.
- Identify and communicate issues to the QualStage Product Owner and Engineering team.
- Document technical issues and resolutions to enhance customer support and improve internal processes.
- Stay informed about product features and enhancements to provide internal technical guidance as required.
About M3 Global Research
M3 Global Research is a leading provider of digital solutions within the healthcare sector, collaborating with various industries including life sciences, pharmaceuticals, biotechnology, and charitable organizations. Our services encompass market research, medical education programs, promotional initiatives, clinical development, recruitment, and appointment services. With consistent growth exceeding 20% each year for the past 15 years, M3 has achieved over $1 billion in annual revenue.As part of M3 Inc., M3 Global Research offers the most comprehensive and high-quality market research recruitment and support services, connecting with respondents in over 70 countries worldwide.