About the job
Join Mercier Consultancy as a French-Speaking Consultant in our dynamic SaaS & Cloud Computing Department, located in the beautiful city of Athens, Greece. This role is perfect for individuals passionate about technology and eager to assist our French-speaking clients in navigating our innovative Software as a Service (SaaS) and cloud computing solutions. You will play a pivotal role in empowering clients to maximize their use of our services and drive informed decision-making.
Your responsibilities will encompass conducting tailored training sessions, addressing technical inquiries, and resolving issues efficiently. Your commitment to client satisfaction will be essential in fostering strong relationships and facilitating the successful adoption of our offerings.
Key Responsibilities
- Provide expert assistance to French-speaking clients regarding SaaS and cloud computing inquiries
- Deliver customized product demonstrations and training sessions to meet client specifications
- Resolve technical challenges promptly and effectively
- Accurately document client interactions and maintain detailed logs of support requests
- Collaborate with cross-functional teams to relay client feedback and improve service delivery
- Remain updated on industry trends and advancements

