About the job
About the Company
At Vacasa, we believe in creating unforgettable vacation experiences for our guests. Our journey began with a simple vision, and we have since evolved into a leading name in the vacation rental industry, distinguished by our commitment to genuine hospitality. Our cutting-edge technology and high property standards are complemented by a strong culture of teamwork, integrity, and mutual support. By joining Vacasa, you are not just taking on a role; you are becoming part of a team that values your input, fosters your professional growth, and empowers you to positively impact the lives of homeowners and guests we serve daily.
About This Job
As a Front Desk Specialist, you will be the primary liaison for guests, vendors, and owners, managing communications through phone, email, and chat to address inquiries about reservations and other concerns while upholding our commitment to guest satisfaction. You will work closely with our maintenance and housekeeping teams, confirm unit availability for vendor visits, and identify potential leads from owners to drive business growth. This position blends outstanding customer service with essential administrative tasks, positioning you as a vital contributor to enriching guest experiences and fostering long-term relationships.

