Qualifications
Key ResponsibilitiesWarmly welcoming guests upon arrival. Facilitating a seamless check-in/out process that aligns with brand standards. Maintaining accurate guest records, including personal information, payment details, and preferences. Reviewing and updating reception procedures in accordance with hotel policy. Adhering to hotel security, fire regulations, and health and safety legislation. Professionally addressing guest complaints. How You’ll SucceedEnjoying a vibrant work environment where each day presents new challenges. Exhibiting excellent communication and a guest-focused mindset. Demonstrating independence and flexibility in tasks. Being a proactive and supportive team player. Exuding energy and a professional demeanor. What You’ll BringA passion for the hospitality industry, with prior experience being advantageous. Proficiency in MS Office and Opera systems. Fluency in English; Dutch is a preferred asset. A strong alignment with IHG's core values: prioritizing people, striving for excellence, embracing change, acting with integrity, and serving the community.
About the job
ARE YOU READY TO JOIN A DYNAMIC AND EXPANDING TEAM?
BECOME A FRONT OFFICE AGENT AT HOLIDAY INN EXPRESS ALMERE!
ABOUT HOLIDAY INN EXPRESS
As InterContinental Hotels Group's most prominent hotel brand, Holiday Inn Express® hotels are designed to provide travelers with a straightforward and comfortable experience. We cater to those in need of a welcoming place to relax, refuel, and accomplish a bit of work. Our goal is to ensure a hassle-free travel experience, with essential amenities readily available for a delightful stay.
We prioritize efficiency and convenience, featuring speedy check-in processes and a range of services that enhance our guests' experience.
YOUR ROLE
We are seeking a motivated Front Office Agent who thrives in a bustling environment and enjoys being part of an international team. Our hotel offers a variety of meals, including breakfast, lunch, and dinner, as well as catering for groups and staff canteen services.
About InterContinental Hotels Group
Holiday Inn Express, part of InterContinental Hotels Group, is committed to providing a straightforward and efficient hospitality experience. As the largest brand within IHG, we cater to the growing number of travelers seeking simplicity and comfort during their journeys.