Qualifications
To succeed in this role, you should have a strong background in hospitality management, excellent communication skills, and the ability to lead and motivate a team. A minimum of 2 years of experience in a supervisory role within a hotel environment is preferred. Familiarity with hotel management software and a commitment to providing exceptional customer service are essential.
About the job
Join our dynamic team as a Front Office Assistant Manager, where you will play a crucial role in delivering exceptional guest experiences. In this position, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring that all guests receive outstanding service and support.
Your responsibilities will include managing front desk staff, coordinating check-in and check-out procedures, resolving guest inquiries and complaints, and maintaining a smooth and efficient operation. You will also have the opportunity to implement new procedures that enhance guest satisfaction and improve overall hotel performance.
About Accor Hotels
Accor Hotels is a leading global hotel operator, dedicated to providing high-quality services and memorable experiences for guests around the world. With a diverse portfolio of brands, we pride ourselves on our commitment to hospitality and our dedication to sustainability and innovation.