About the job
Join the dynamic team at Novotel Darwin CBD as a Front Office Assistant Manager, where you will play a pivotal role in ensuring smooth operations within our front office department. In this leadership position, you will support the Front Office Manager in managing daily tasks, supervising front office personnel, and delivering exceptional guest experiences. We are looking for a passionate leader with a customer-centric mindset and outstanding communication abilities.
Key Responsibilities:
- Assist in overseeing daily front office operations in collaboration with the Front Office Manager.
- Lead and mentor front office staff to uphold our standards of exceptional guest service.
- Address guest inquiries, concerns, and complaints with professionalism and efficiency.
- Ensure seamless check-in and check-out processes to enhance operational efficiency.
- Support staff scheduling, training initiatives, and performance assessments.
- Maintain accurate records and reports for front office operations.
- Assist in managing room reservations, assignments, and billing procedures.
- Work with other departments to elevate the overall guest experience.
- Adhere to company policies and health and safety regulations.