Qualifications
As the Front Office Manager, you will oversee the seamless operations of the Reception area, uphold high standards of customer service, monitor hygiene and safety standards, and achieve business objectives.Key Responsibilities:Participate in the day-to-day operations of the department (scheduling, room allocation, arrivals/departures planning, invoicing, reporting).Manage guest requests within your authority.Handle service charges and inform guests accordingly.Collaborate with all departments to provide essential information regarding guests' needs and allergy concerns.Work with the Floor Department to plan daily room operations and with the Maintenance Department on maintenance issues.Contribute to setting departmental goals in accordance with the annual budget and service standards.Ensure maximization of sales.Actively participate in the recruitment process for hotel positions, aligning with corporate policies and the Group's values.Monitor daily professional presence and performance metrics.
About the job
With a legacy of innovation spanning over 50 years, Mitsis Group stands as the largest privately-owned hotel chain in Greece. Driven by a customer-centric philosophy, family care, and an authentic Greek identity, we create unforgettable experiences for our guests.
Operating 24 hotels with a workforce of 5,000 employees across Athens, Crete, Kamena Vourla, Kos, Rhodes, Halkidiki, Corfu, and Santorini, the Group offers a rich blend of hospitality characterized by exceptional service, unique locations, flawless facilities, refined gastronomy, and a diverse range of options and experiences for our clients.
In a family-oriented and pleasant working environment, we transform each visitor into an esteemed guest, crafting unforgettable lifetime memories!
Mitsis Group is inviting applications for new positions at its hotels in Crete:
Position: Front Office Manager – CRETE / Cretan Village
About Mitsis Group
Mitsis Group is a pioneer in the Greek hospitality industry, renowned for its exceptional service and commitment to creating memorable guest experiences. With a diverse portfolio of hotels across stunning destinations, we offer unparalleled luxury and authenticity, ensuring our guests enjoy the best that Greece has to offer.