About the job
We are looking for an experienced and customer-oriented Front Office Supervisor to become a vital part of our team in Phnom Penh, Cambodia. As a crucial member of our Front Office Leadership Team, you'll ensure seamless operations and deliver an unparalleled level of guest satisfaction in a vibrant hospitality setting.
- Supervise daily front office functions, including check-ins, check-outs, and guest inquiries.
- Elevate guest experiences by upholding and enhancing service standards.
- Collaborate with various departments to meet guest needs and resolve any issues promptly.
- Lead and develop front office staff, pinpointing areas for improvement and executing action plans.
- Assess and enhance front office performance metrics and guest satisfaction ratings.
- Cater to VIP guests and manage special requests with the utmost care and precision.
- Oversee room allocations and manage group arrivals to facilitate smooth check-in processes.
- Prepare and distribute daily reports and guest information efficiently.
- Establish and uphold standard operating procedures for front office operations.
- Assist in budgeting and financial management, including initiatives for upselling services.
- Ensure adherence to safety and security protocols.
- Engage in emergency response and first aid situations as necessary.

