About the job
Company & Culture
EXANTE is at the forefront of wealth technology, offering state-of-the-art centralized trading solutions and a robust B2B financial infrastructure. We harness innovative technology to create value for our clients through our proprietary trading platform, which provides seamless access to a diverse array of financial instruments such as stocks, ETFs, bonds, futures, and options, all within a single, multi-currency account.
As a rapidly growing global entity, we boast a talented workforce of over 600 professionals from 65 nationalities across 70 locations, positioning ourselves as leaders in the financial sector. Our commitment is clear: we invest in our most important asset—our people. Come join us in redefining the future of finance.
About the Role
We are on the lookout for a motivated Frontline Support Engineer to become an integral part of our technology department. This first-line specialist will be responsible for the initial response to incidents and requests from internal users and systems. Notably, this role does not involve direct client interaction; rather, collaboration will be with fellow engineering and operations teams.
- Reporting Line: Frontline Support Lead
- Worksite: Remote
Responsibilities
- Support and maintain EXANTE products, encompassing both front-end and back-end components of our trading software and services.
- Provide fundamental technical troubleshooting for internal and external user inquiries.
- Monitor escalated tickets and ensure proper follow-up on their status.
- Adhere to standard procedures for the effective escalation of unresolved issues to the appropriate internal teams.
- Comply with Service Level Agreements (SLA) regarding issue severity.
- Create and maintain relevant internal documentation.
- Work schedule: 5 days a week, Monday to Friday, alternating between morning and evening shifts.