About the job
Join us in shaping the future of Sézane, the pioneering French fashion brand established online, dedicated to quality, creativity, and intentionality.
Our journey spans over 20 years of transformative experiences and courageous choices, from redefining norms to prioritizing our convictions.
Sézane transcends a mere fashion label; it embodies a narrative of life—your story, my story, and the stories of everyone who contributes daily.
As we embark on this exhilarating next chapter, we invite passionate, creative, and organized individuals to join our team and help us envision the future together.
We are currently seeking a dedicated Keyholder to be an integral part of Sézane’s journey in our Austin location.
Your responsibilities will include:
Delivering an Exceptional Customer Experience in Your Appartement
- Prioritize customer satisfaction at the Appartement.
- Provide a warm, personalized welcome and outstanding customer service.
- Exhibit proactivity, expertise, and enthusiasm.
- Implement solutions for both in-store and online (omnichannel approach).
- Enhance your product knowledge through all Sézane & Octobre communication channels.
- Educate customers and team members by sharing your product knowledge and sales techniques.
- Offer constructive feedback and recommendations to Managers based on customer insights and team collaboration.
- Provide exemplary concierge service by adhering to established procedures.
Acting as the Manager's Representative
- Maintain a comprehensive overview of the floor to ensure an optimal customer experience.
- Be accessible and supportive to all team members while on the floor.
- Inspire and empower your team daily.
- Communicate essential business information effectively.
- Foster collaboration within the team and with Managers.
- Encourage group cohesion and mutual support.
- Motivate your team to cultivate a positive and harmonious work environment.
- Generate excitement and engagement through team activities and morning briefings.
- Onboard and train new team members.
- Represent your role as a frontline manager by conveying team members' inquiries to the Managers.
Upholding the Brand Image
- Ensure the team embodies the brand ethos (Dress code/Attitude).
- Maintain the standard of presentation and customer engagement.

