About the job
Are you enthusiastic about customer support and technology? Join a leading BPO company in Lisbon, recognized as one of the best employers in Portugal by the Great Place to Work Institute and Exame Magazine. Our client is a global leader and a top-tier company in the industry.
Your role as a Customer Support Agent involves providing exceptional service to customers while collaborating with prestigious global brands.
Your Responsibilities:
- Respond to inbound calls and customer inquiries with professionalism and empathy.
- Assist customers by answering questions and resolving issues promptly.
- Maintain accurate records of customer interactions and feedback in the customer service database.
- Troubleshoot customer concerns using open-ended questions, support documents, and training resources.
- Offer solutions to common problems and frequently asked questions.

