About the job
Join Mercier Consultancy, a leader in the Climate Technology sector, as we seek dedicated individuals for the German Speaking Customer Care Representative position in Greece! Embrace the opportunity to contribute to a sustainable future while enjoying the gorgeous Mediterranean lifestyle. In this role, you will provide exceptional support to our German-speaking clientele as they navigate our innovative climate technology solutions.
As a Customer Care representative, you will engage with customers across multiple channels, ensuring their inquiries are handled with professionalism and efficiency. Your fluency in German will be instrumental in helping our clients understand and effectively use our services, making a positive impact on the environment.
Key Responsibilities
- Assist German-speaking customers via phone, email, and chat.
- Address inquiries regarding our climate technology products and services.
- Document customer interactions and maintain precise records in our CRM system.
- Work collaboratively with team members to resolve customer issues effectively.
- Provide comprehensive information on product features and benefits in relation to climate technology.
- Gather and analyze customer feedback to improve service quality.
- Engage in continuous training to stay informed about advancements in climate technology.

