About the job
About Us at GoCardless
GoCardless is a leading global bank payment provider, enabling over 100,000 businesses, from innovative start-ups to established brands, to effortlessly manage their payment processes. Our platform supports seamless transactions through direct debit, real-time payments, and open banking solutions.
We handle over US$130 billion in payments annually, spanning more than 30 countries. Our mission is to simplify the payment experience for our customers, allowing them to collect both recurring and one-off payments efficiently and with minimal hassle. Leveraging AI-driven technology, we enhance payment success rates while reducing fraud risk. Our open banking connectivity with over 2,500 banks empowers customers to make swift, informed decisions.
Headquartered in the UK, with offices in London, Leeds, and various locations including Australia, France, Ireland, Latvia, Portugal, and the United States, we are dedicated to fostering a diverse and inclusive workplace.
At GoCardless, we prioritize your well-being! We strive to ensure our hiring process is inclusive and accessible. Should you require any support or accommodations, please do not hesitate to contact your Talent Partner. Remember, we welcome applications from all candidates, even if not all criteria are met!
The Role
As a vital member of our international Customer Operations team, you will provide exceptional support to GoCardless customers. Your responsibilities will encompass a wide range of inquiries, from general queries to more specialized assistance, guiding customers on maximizing the use of our products and services. Delivering outstanding customer service is paramount, making this role essential to our mission.
This position offers a unique opportunity to develop skills in customer and stakeholder management, as well as query resolution—both critical competencies in the dynamic fintech landscape.
Location
This role operates on a hybrid model, with three in-office working days per week (Monday, Wednesday, and Thursday).
Working Hours
This full-time position is scheduled from Monday to Friday, 10:00 AM to 7:00 PM. As we are a 24x7 operation, flexibility to work on bank holidays is required.