About the job
Join the dynamic team at Mercier Consultancy MD as a German Speaking Customer Service Representative specializing in the Data sector. This remote opportunity allows you to work from Poland while engaging with clients and providing outstanding support. If you have a keen interest in data and a dedication to delivering top-notch customer service, we encourage you to apply!
Key Responsibilities
- Respond to customer inquiries regarding data services, products, and account management via phone, email, and live chat in German.
- Offer technical support and solutions for data-related questions and concerns.
- Assist customers with troubleshooting, service modifications, and account updates.
- Accurately document all customer interactions in our CRM system for effective reporting.
- Collaborate with data management teams to enhance service delivery and resolve customer issues.
- Stay updated on industry trends to provide clients with the latest information and best practices.

