About the job
Join the prestigious Mercier Consultancy Group as a German-Speaking Customer Service Representative and immerse yourself in the world of high fashion and luxury. This exciting role allows you to thrive in a dynamic environment while assisting clients with their inquiries, ensuring they receive an exceptional experience with our exclusive offerings.
Key Responsibilities
- Handle customer inquiries regarding fashion products, brand details, and order management through phone, email, and live chat in German.
- Provide knowledgeable advice on product features, availability, and styling recommendations.
- Assist customers with placing orders, tracking shipments, exchanges, and returns.
- Address customer complaints and issues with professionalism and a commitment to exceptional service.
- Accurately document all customer interactions in the CRM system.
- Collaborate with sales and retail teams to improve customer satisfaction and product knowledge.
- Stay updated on the latest fashion trends and brand initiatives to better assist customers.

