About the job
Join Mercier Consultancy as a skilled German Speaking Customer Service Representative in our dynamic Automotive Department. In this essential role, you will deliver exceptional support to our German-speaking clients, addressing inquiries and concerns related to our automotive services. Your fluency in German will be pivotal in enhancing customer experiences and ensuring their satisfaction.
As a Customer Service Representative, you will interact with clients through various communication channels, guiding them through our automotive offerings and providing solutions to their questions. Your expertise and professionalism will be crucial in fostering strong relationships with our customers.
Key Responsibilities
- Respond to customer inquiries in German via phone, email, and chat regarding automotive services.
- Assist clients with service bookings, product information, and troubleshooting issues.
- Accurately document customer interactions and service requests in our CRM system.
- Collaborate with service and technical teams to ensure prompt resolution of inquiries.
- Educate customers about available automotive products and services.
- Gather feedback from clients to help enhance service quality.
- Participate in training to stay informed about the latest automotive developments.

