About the job
Mercier Consultancy is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative within our Food Delivery Service Department! In this pivotal role, you will serve as the primary point of contact for our German-speaking clientele, delivering outstanding support and ensuring a delightful experience while utilizing our food delivery services.
This position is perfect for candidates who are passionate about customer service and have a keen interest in the culinary sector. You will be responsible for assisting customers with their inquiries, resolving issues, and contributing to a seamless and enjoyable experience.
Key Responsibilities
- Respond to customer inquiries in German via phone, email, and chat
- Assist customers with order inquiries, delivery challenges, and service information
- Accurately document customer interactions in our CRM system
- Collaborate with internal teams to address complex customer issues
- Provide pertinent information about menus, promotions, and delivery options
- Collect customer feedback to enhance service delivery
- Engage in continuous training to improve your knowledge of our services

