About the job
Join Mercier Consultancy MD as a German-Speaking Customer Support Representative in the dynamic field of IT Support Services, with an exciting opportunity to work in the beautiful country of Greece. If you have a passion for technology and a commitment to excellent customer service, this role is perfect for you. You will be responsible for assisting customers with their IT support needs while effectively communicating in German.
Key Responsibilities
- Deliver exceptional customer service for IT-related inquiries, troubleshooting, and technical assistance through phone, email, and live chat in German.
- Help customers resolve technical issues concerning software, hardware, and network services.
- Accurately document customer interactions and technical solutions in our CRM system.
- Work collaboratively with technical teams to escalate complex issues and ensure timely resolutions.
- Instruct clients on product usage, features, and updates to enhance their overall experience.
- Stay abreast of the latest IT trends and technologies to provide informed support to customers.

