About the job
Join the dynamic team at Mercier Consultancy Group as a German Speaking Customer Support Representative, specializing in premium tobacco and innovative vaping products. We are looking for enthusiastic individuals who are passionate about customer service and have a deep interest in the rapidly evolving vaping and tobacco market.
Key Responsibilities
- Deliver outstanding customer support to our German-speaking clientele through multiple channels such as phone, email, and live chat.
- Respond to inquiries regarding our premium tobacco and vaping products promptly and professionally, ensuring clear communication.
- Proactively address and resolve customer complaints, striving to maintain high satisfaction levels.
- Document customer interactions accurately in our CRM system to ensure comprehensive records.
- Collaborate with product teams to stay informed about new products and industry trends, enhancing the customer support experience.
- Educate customers on product features, benefits, and usage to facilitate informed purchasing decisions.

