Qualifications
Your Responsibilities:
Collaborate with a truly international, multilingual team available 24/7 across APAC, EMEA, and NOAM.
Demonstrate flexibility in working days and shifts, including weekends.
Engage positively and knowledgeably with our hospitality customers, partners, and team members, upholding Lightspeed's Gold Class support standards via phone, chat, and email.
Utilize effective troubleshooting techniques to rapidly identify customer issues and provide timely, suitable solutions.
Document, track, and resolve interactions within our customer support platforms.
Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring resolution for each customer, partner, and team member.
Advocate for and promote enhancements to our products and services.
About the job
Hello! We appreciate your interest in our opportunity!
Are you on the lookout for an exciting new role, or simply exploring your options? Either way, you've come to the right place!
As a key member of the Lightspeed Support team, you will serve as the first point of contact for our valued customers, addressing a diverse range of inquiries from general education to hardware and software troubleshooting.
Collaborating closely with our global teams, you will investigate, diagnose, and resolve the challenges that our hospitality clients encounter during their operations.
About Lightspeed Commerce
Lightspeed Commerce provides innovative solutions that empower businesses in the hospitality industry and beyond. With a commitment to excellence, we support our clients with top-tier technology and customer service.