About the job
About Fixico
At Fixico, we're revolutionizing the car damage repair industry as a dynamic marketplace backed by esteemed Silicon Valley investors. With rapid expansion across Europe, we are the trusted partner for fleet owners, leasing, rental, and insurance companies. Our platform has successfully managed hundreds of thousands of repairs, catering to both global brands and local businesses.
Your Role
Join our Operations team as a Business Operations Intern, where your primary mission will be to deliver exceptional support to our customers, partners, and repair shops. You'll be instrumental in cultivating enduring relationships with stakeholders and addressing any challenges that arise.
In this role, you will manage all communications with our German-speaking B2B clients, negotiate advantageous agreements with repair shops, and assist clients and drivers through email, chat, or phone inquiries. Additionally, you'll proactively reach out to clients to facilitate their choices and schedule appointments for car repairs.
Key Responsibilities
Oversee B2B account management
Enhance processes and volumes for accounts
Secure optimal and swift quotes for B2B clients
Manage all B2B damage processing, ensuring quality assurance and comprehensive damage reports
Onboard new partnerships and guide accounts on maximizing their use of Fixico
Serve as the primary contact for all operational communications with partners and their drivers regarding damage repairs
Build and fortify relationships with various partners, including international leasing and rental firms
Guarantee a seamless and prompt repair experience for our clients
Monitor and resolve repair-related issues

