About the job
About Our Team
The Enablement team at OpenAI is dedicated to transforming our innovative products into tangible benefits for customers. We equip customer-facing teams with the essential knowledge, tools, and frameworks to excel in their roles.
About the Position
We are seeking a talented Global Go-To-Market (GTM) Onboarding Program Manager to oversee the operational framework for onboarding within our international go-to-market organization. As we prepare for a significant influx of customer-facing employees by 2026 across various functions—including sales, technical success, partnerships, and customer success—this role is pivotal in managing, scaling, and enhancing the existing onboarding program.
In this role, you will ensure the onboarding operations are seamless and efficient: from coordinating cohorts to aligning stakeholders, evolving the program structure, and guaranteeing that new hires are equipped to ramp up quickly and effectively. You will also modernize onboarding processes using AI-driven workflows, data analysis, and scalable systems that not only reduce operational burdens but also enhance the overall learning experience.
This position is based in San Francisco and involves collaboration with leaders in Sales, Technical Success, Product Enablement, Recruiting, and Revenue Operations.
Your Responsibilities Will Include:
Managing the operational cadence of GTM onboarding programs across various roles and hiring cohorts.
Translating hiring forecasts and business priorities into structured onboarding execution.
Overseeing onboarding logistics—scheduling, communications, certifications, and stakeholder coordination.
Collaborating with subject matter experts in Product, Sales, and Technical Success to ensure onboarding content remains relevant as products and messaging evolve.
Designing scalable systems and processes that accommodate high-volume onboarding while ensuring a quality experience.
Implementing AI-driven methodologies to enhance onboarding operations and learner experiences.
Establishing and tracking key metrics to measure onboarding success, such as participation rates, readiness signals, and ramp-up indicators.
Continuously refining the program based on feedback from the field, changing business needs, and scaling requirements.
You Will Excel in This Role If You:
Have a passion for transforming complex programs into scalable, repeatable systems.
Possess a strong background in managing GTM onboarding or enablement initiatives, preferably in a technology-focused environment.

