RequirementsEssential:ITIL certification (minimum Foundation Level) – mandatory.Degree in ICT, Computer Science, or a related discipline, or equivalent professional experience.Proven experience in managing global or multi-region service delivery operations.Demonstrable success in managing MSPs and outsourced service functions.Strong leadership skills, especially during major incidents and escalations.Solid understanding of ITSM governance, service metrics, and performance management.Excellent stakeholder management, communication, and influencing skills across diverse geographies.Willingness to travel internationally as required.Desirable:Project management certification (e.g. Prince2, PMP).Experience in managing budgets and supplier contracts in a global context.Strong cultural awareness with the ability to work effectively across regions and time zones.
About the job
As the Global Service Delivery Manager at A-Gas, you will spearhead and continually refine our global IT service delivery, ensuring that our technology services are reliable, efficient, and oriented towards customer satisfaction across all regions. This pivotal role is essential for upholding well-governed, business-aligned IT services by overseeing Managed Service Provider (MSP) performance, ensuring compliance with ITIL processes, and driving continuous improvement in service maturity, visibility, and adherence to CIS18 controls.
About A-Gas
A-Gas is a leading provider of gas management solutions, committed to delivering high-quality, customer-focused services worldwide. Our innovative approach ensures that we meet the diverse needs of our clients while adhering to the highest standards of compliance and service excellence.
This job posting is no longer active and is not accepting applications.
RequirementsEssential:ITIL certification (minimum Foundation Level) – mandatory.Degree in ICT, Computer Science, or a related discipline, or equivalent professional experience.Proven experience in managing global or multi-region service delivery operations.Demonstrable success in managing MSPs and outsourced service functions.Strong leadership skills, especially during major incidents and escalations.Solid understanding of ITSM governance, service metrics, and performance management.Excellent stakeholder management, communication, and influencing skills across diverse geographies.Willingness to travel internationally as required.Desirable:Project management certification (e.g. Prince2, PMP).Experience in managing budgets and supplier contracts in a global context.Strong cultural awareness with the ability to work effectively across regions and time zones.
About the job
As the Global Service Delivery Manager at A-Gas, you will spearhead and continually refine our global IT service delivery, ensuring that our technology services are reliable, efficient, and oriented towards customer satisfaction across all regions. This pivotal role is essential for upholding well-governed, business-aligned IT services by overseeing Managed Service Provider (MSP) performance, ensuring compliance with ITIL processes, and driving continuous improvement in service maturity, visibility, and adherence to CIS18 controls.
About A-Gas
A-Gas is a leading provider of gas management solutions, committed to delivering high-quality, customer-focused services worldwide. Our innovative approach ensures that we meet the diverse needs of our clients while adhering to the highest standards of compliance and service excellence.