Qualifications
Proven experience in IT support or a related field.Strong troubleshooting skills with a focus on customer service.Excellent verbal and written communication skills.Ability to work efficiently in a high-pressure environment.Familiarity with ticketing systems and remote support tools.Technical knowledge of hardware and software troubleshooting.
About the job
Join Keyloop, a leader in bridging the gap between automotive dealers, manufacturers, technology providers, and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation through innovative technology solutions that enhance the car selling process for our clients and improve the car purchasing and ownership experience for their customers.
Utilizing state-of-the-art technology, we connect our clients' systems, departments, and sites. Our open technology platform is designed to shape the future of the automotive industry. We leverage data to help clients increase operational efficiency, boost profitability, and deliver exceptional experiences to their customers. Are you ready to be a part of this transformative journey?
Role Overview:
We are seeking a detail-oriented and customer-centric IT Service Analyst to join our dynamic IT team.
The successful candidate will serve as the first point of contact for users, offering support through our ticketing system, phone, and on-site assistance. This role demands strong technical troubleshooting skills, excellent communication abilities, and the capacity to thrive in a fast-paced environment.
This position reports directly to the Global Service Desk Manager.
About Keyloop
Keyloop is at the forefront of the automotive industry's digital transformation, connecting dealers, manufacturers, and technology providers to elevate the customer experience in car buying and ownership.