About the job
Step into a pivotal role as a Global Workforce Management Analyst at SIXT, where your strategic insights will transform our global contact center operations. Your expertise in analytics will enable you to convert complex data into actionable strategies, fostering excellence in customer service. If you have a passion for optimizing workforce efficiency and driving measurable improvements in business performance, we invite you to apply!
YOUR ROLE AT SIXT
- Oversee real-time KPIs and schedule adherence, ensuring operational excellence across our diverse contact center environment.
- Create and manage accurate long-term capacity plans to facilitate strategic resource allocation and workforce optimization.
- Generate periodic reports that provide real-time and historical performance data, aiding operational management in informed decision-making.
- Administer, configure, and enhance WFM software usage to maximize system efficiency and effectiveness.
- Build and nurture strong relationships with key operational and support partners, continuously identifying opportunities for improvement and cost savings.
- Communicate insights and strategic recommendations effectively across various leadership tiers within the organization.

