About the job
Join the dynamic team at Mercier Consultancy as a Greek Speaking Customer Support Representative in our Renewable Energy Department, based in the vibrant city of Athens, Greece! In this pivotal role, you will empower our Greek-speaking clients by guiding them through our innovative renewable energy solutions, addressing their questions, and ensuring they receive prompt and precise assistance tailored to their unique needs.
This position is perfect for those who are enthusiastic about sustainability and committed to providing excellent customer service. Become part of our mission to drive positive change in the renewable energy landscape!
Key Responsibilities
- Deliver exceptional customer support in Greek via phone, email, and chat
- Assist clients with inquiries regarding our renewable energy products and services
- Accurately document customer interactions and resolutions within our support system
- Collaborate effectively with internal teams to resolve customer issues
- Educate clients on renewable energy options and their benefits
- Collect customer feedback to enhance service offerings and processes
- Engage in ongoing training to deepen knowledge of renewable energy topics

