About the job
About Us
The Farmer’s Dog is on a mission to revolutionize pet health by providing dogs and their owners with honest, intelligent, and straightforward care. We are transforming the $90 billion pet food market by replacing conventional, heavily processed food with a personalized subscription service that delivers freshly made, complete, and balanced dog food directly to customers' homes. Our vision is to create innovative, delightful, and customized experiences across all facets of pet care, leveraging our direct-to-consumer model and holistic growth strategy to drive meaningful change in this traditional industry.
With over 1 billion meals delivered nationwide and over $150 million raised in funding, we are committed to building a company that mirrors the health of the dogs we serve. Join us in our quest to provide peace of mind to pet owners, enhance the health of their companions, and drive substantial change in how people nourish and care for their pets.
#LongLiveDogs
Your Role and Impact
At The Farmer's Dog, we believe every dog owner deserves exceptional guidance. In 2014, this meant a personal call to every new customer. Today, it involves creating experiences—powered increasingly by AI—that deliver warmth and intelligence across all customer interactions.
As the Group Product Manager, you will spearhead the strategy, roadmap, and implementation for our Customer Care Tools and Intelligence (CCTI) pod. This team is dedicated to developing tools that empower our Customer Care representatives to deliver exceptional service, thus enhancing customer acquisition and retention. You will play a crucial role in shaping how these tools evolve into a broader platform that enriches our consumer-facing experiences. Your focus will encompass everything from the advisor-facing tools we are developing now to the customer-facing experiences they will create in the future.
This role exists at the confluence of technology, customer experience, and platform strategy. Collaborating closely with engineering, design, data, and our Customer Care organization, you will deliver tools aimed at addressing the root causes of customer inquiries, enabling our advisors to resolve issues swiftly and empathetically. You will leverage AI thoughtfully, discerning when it is the appropriate solution and ensuring that our workflows and intelligence can seamlessly scale to enhance our consumer-facing offerings.

