About the job
Growth Strategist
Customer Experience · New York City
Full-time NYC-based $130,000–150,000
Hello! I’m Lisa, and I head the Customer Experience team at Mutiny. Our team is responsible for driving the key metrics that define our success: time to value, customer retention, and the expansion of our customer base. Above all, we are deeply committed to our customers. We strive to ensure that every interaction leaves our customers feeling empowered, knowledgeable, and confident in their partnership with us. We want them to know that working with Mutiny is a unique experience unlike any vendor relationship they've had before.
As the core Customer Experience team, we are not only responsible for creating but also sustaining the culture of excellence in CX at Mutiny. We set the standard for what it means to excel in this field and build the foundational values for future team members.
We are looking for a Growth Strategist—essentially our version of a Customer Success Manager—to engage directly with our customers and maximize their success with Mutiny. This role will straddle the line between customer success and marketing strategy, requiring you to be a trusted advisor, innovative problem solver, and product expert all rolled into one. If you are passionate about driving growth, revel in seeing customers succeed, and are eager to contribute to building something special from the ground up, I would love to connect with you.
Your Responsibilities
You will own a portfolio of managed accounts—those customers who are not on a self-service plan—guiding them from onboarding through renewal and expansion. This entails teaching customers how to leverage Mutiny’s AI-driven platform to create impactful marketing and sales assets while ensuring they feel supported throughout their journey.
Additionally, you will gather insights from individual customer interactions to enhance the entire team's knowledge base. If you discover improved onboarding methods, more effective ways to conduct Executive Business Reviews (EBRs), or innovative strategies that yield results, you will document and share those findings with the team. Your goal will be to leave every process better than you found it.
Who Should Apply
You are genuinely passionate about customer success. Achieving significant milestones for your customers is what motivates you to excel. Their goals are your goals.
You thrive on being the expert. You dive deep into understanding how our product works, how our customers' businesses operate, and how to bridge the two effectively. You create “aha” moments by customizing your advice to meet each customer’s unique needs.
You establish trust quickly. Customers feel like you are genuinely invested in their success, and they rely on your insights and guidance.