About the job
About You
As a dedicated Guest Service Agent, you embody the spirit of exceptional hospitality. With your keen attention to detail and unwavering reliability, you maintain a polished and professional demeanor that brings a touch of charisma to our team. Your ability to communicate effectively fosters a positive and collaborative environment, ensuring that all operations run seamlessly.
You possess a valid Australian Full driver's licence or a probationary licence (P2) and hold a current Responsible Service of Alcohol (RSA) Certificate in Victoria.
Your Responsibilities:
- Deliver efficient service during guest check-ins and check-outs while maintaining accurate guest records and providing helpful information.
- Handle incoming calls professionally and courteously, striving for Total Customer Satisfaction.
- Adhere to strict security protocols to guarantee guest confidentiality and safety.
If you resonate with this role, please include a brief paragraph describing your vision of the ultimate guest experience along with your application and resume!

