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Experience Level
Experience
Qualifications
Experience in housekeeping or a related field preferred.Strong attention to detail and commitment to high standards of cleanliness.Excellent interpersonal and communication skills.Ability to work independently and as part of a team.Basic understanding of safety and hygiene standards.
About the job
Deliver exceptional cleanliness and hygiene in all hotel areas to ensure guest comfort and satisfaction, contributing to the overall profitability of the organization.
Safeguard guest and hotel property through responsible management of departmental master keys and other keys.
Consistently maintain cleanliness standards in assigned guest rooms to enhance guest satisfaction and service quality.
Exhibit alertness, courtesy, and assistance towards guests and colleagues at all times.
Perform cleaning duties for guest rooms, public areas, the Executive Office, and other assigned tasks.
Immediately notify Management of any issues that may impact the interests of Novotel Kolkata Hotel & Residences.
Inspect room linens prior to placement, returning substandard items to the housekeeping team.
Punctually report for duty in accordance with the posted schedule.
Conduct daily changes of soiled linens and remake beds to uphold cleanliness standards.
Strict adherence to lost and found protocols is required.
Maintain cleanliness in floor pantries, corridors, and fire exits as per established guidelines.
Ensure all guest rooms are equipped with necessary linens and amenities in accordance with hotel standards.
Respect guest property by never removing items from occupied rooms.
Communicate to the Housekeeping Supervisor regarding any linens or bedding that require replacement.
Report any “Do Not Disturb” signs on assigned rooms to the Housekeeping Supervisor.
Notify the supervisor of any malfunctions in equipment to ensure prompt attention.
Efficiently manage the Housekeeping desk by coordinating with relevant personnel and ensuring effective communication flow.
Handle all guest messages with importance and respond promptly to inquiries.
Ensure proper documentation and accountability for all key transactions and updates.
Uphold the mission statement of the hotel and department diligently.
Take responsibility for the master keys for assigned rooms.
Report any losses or damages to the supervisor.
Perform regular cleaning duties in public areas, including dusting furniture, vacuuming carpets, washing floors, and arranging furniture as required.
About Accor Hotels
At Accor, we are a global team of over 230,000 hospitality professionals dedicated to placing people at the heart of our operations. We create memorable experiences for our guests while fostering a passion for service and achievement. Leveraging our diverse team and integrated ecosystem of premier brands, we continuously innovate to redefine hospitality and inspire transformative experiences worldwide.
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Experience
Qualifications
Experience in housekeeping or a related field preferred.Strong attention to detail and commitment to high standards of cleanliness.Excellent interpersonal and communication skills.Ability to work independently and as part of a team.Basic understanding of safety and hygiene standards.
About the job
Deliver exceptional cleanliness and hygiene in all hotel areas to ensure guest comfort and satisfaction, contributing to the overall profitability of the organization.
Safeguard guest and hotel property through responsible management of departmental master keys and other keys.
Consistently maintain cleanliness standards in assigned guest rooms to enhance guest satisfaction and service quality.
Exhibit alertness, courtesy, and assistance towards guests and colleagues at all times.
Perform cleaning duties for guest rooms, public areas, the Executive Office, and other assigned tasks.
Immediately notify Management of any issues that may impact the interests of Novotel Kolkata Hotel & Residences.
Inspect room linens prior to placement, returning substandard items to the housekeeping team.
Punctually report for duty in accordance with the posted schedule.
Conduct daily changes of soiled linens and remake beds to uphold cleanliness standards.
Strict adherence to lost and found protocols is required.
Maintain cleanliness in floor pantries, corridors, and fire exits as per established guidelines.
Ensure all guest rooms are equipped with necessary linens and amenities in accordance with hotel standards.
Respect guest property by never removing items from occupied rooms.
Communicate to the Housekeeping Supervisor regarding any linens or bedding that require replacement.
Report any “Do Not Disturb” signs on assigned rooms to the Housekeeping Supervisor.
Notify the supervisor of any malfunctions in equipment to ensure prompt attention.
Efficiently manage the Housekeeping desk by coordinating with relevant personnel and ensuring effective communication flow.
Handle all guest messages with importance and respond promptly to inquiries.
Ensure proper documentation and accountability for all key transactions and updates.
Uphold the mission statement of the hotel and department diligently.
Take responsibility for the master keys for assigned rooms.
Report any losses or damages to the supervisor.
Perform regular cleaning duties in public areas, including dusting furniture, vacuuming carpets, washing floors, and arranging furniture as required.
About Accor Hotels
At Accor, we are a global team of over 230,000 hospitality professionals dedicated to placing people at the heart of our operations. We create memorable experiences for our guests while fostering a passion for service and achievement. Leveraging our diverse team and integrated ecosystem of premier brands, we continuously innovate to redefine hospitality and inspire transformative experiences worldwide.
