About the job
As a Welcomer at Pullman Ciawi Vimala Hills, you will be the initial contact for our guests, crafting a warm and personalized welcome experience. Your role is crucial in fulfilling the brand's commitment to vibrant hospitality, ensuring a seamless arrival and departure process. You will proactively anticipate guest needs, provide relevant recommendations, and build meaningful connections with each guest.
Key Responsibilities:
Enthusiastically greet and welcome every guest with warmth, professionalism, and a genuine smile.
Deliver personalized check-in and check-out experiences that exceed expectations.
Assist guests with inquiries, provide directions, and share resort information.
Offer beverages or amenities upon arrival, tailored to guest preferences.
Collaborate with the Front Office, Concierge, and Guest Relations teams to ensure a flawless experience.
Maintain a strong presence in the lobby, readily available to assist or guide guests.
Promote hotel services, facilities, and current promotions to enhance guest engagement.
Address guest feedback promptly and resolve issues or escalate them as necessary.
Ensure that guest preferences and special requests are accurately recorded and communicated.
Exhibit a polished and professional demeanor at all times, adhering to brand standards.

