Ideal candidates will possess strong interpersonal skills, experience in membership management, and a background in the creative industries. A commitment to exceptional customer service and a keen understanding of the Soho House brand ethos are essential.
About the job
About the Role:
The Head of Membership at Soho House Los Cabos plays a pivotal role in nurturing our exclusive membership base. This individual will be the primary point of contact for members, actively engaging with them to gather feedback and insights while upholding the club's standards. The Head of Membership will also be instrumental in the recruitment of new members and will foster a productive relationship with the membership committee. This position requires a proactive approach to organizing member events and ensuring that all club rules and practices are maintained.
Main Responsibilities:
Champion Soho House's brand values and standards.
Manage relationships with existing members and the membership committee.
Utilize industry networks to generate applications for the membership waitlist.
Demonstrate professionalism by arriving well-groomed and ready to engage with members.
Communicate with members daily through various channels.
Maintain positive relationships with colleagues and guests.
Exhibit a proactive attitude in addressing guest and member needs, ensuring prompt and effective resolutions.
Address member concerns, ensuring thorough follow-up.
Provide daily reports on club activities and member feedback.
About Soho House
Soho House is a global membership club aimed at connecting individuals from the creative industries. Our locations offer members a unique blend of workspaces, social venues, and events designed to inspire collaboration and creativity.
This job posting is no longer active and is not accepting applications.
Ideal candidates will possess strong interpersonal skills, experience in membership management, and a background in the creative industries. A commitment to exceptional customer service and a keen understanding of the Soho House brand ethos are essential.
About the job
About the Role:
The Head of Membership at Soho House Los Cabos plays a pivotal role in nurturing our exclusive membership base. This individual will be the primary point of contact for members, actively engaging with them to gather feedback and insights while upholding the club's standards. The Head of Membership will also be instrumental in the recruitment of new members and will foster a productive relationship with the membership committee. This position requires a proactive approach to organizing member events and ensuring that all club rules and practices are maintained.
Main Responsibilities:
Champion Soho House's brand values and standards.
Manage relationships with existing members and the membership committee.
Utilize industry networks to generate applications for the membership waitlist.
Demonstrate professionalism by arriving well-groomed and ready to engage with members.
Communicate with members daily through various channels.
Maintain positive relationships with colleagues and guests.
Exhibit a proactive attitude in addressing guest and member needs, ensuring prompt and effective resolutions.
Address member concerns, ensuring thorough follow-up.
Provide daily reports on club activities and member feedback.
About Soho House
Soho House is a global membership club aimed at connecting individuals from the creative industries. Our locations offer members a unique blend of workspaces, social venues, and events designed to inspire collaboration and creativity.