About the job
An exciting opportunity awaits at Red Recruitment Solutions in Telford for a dedicated Healthcare Administrator to become a pivotal part of our expanding team.
In this role, you will thrive in a vibrant, fast-paced environment within the care industry, where your primary focus will be to cultivate positive working relationships with both in-house and associate therapists.
Key Responsibilities:
- Manage relationships with associate therapists in your designated region.
- Provide insightful education and constructive feedback to therapists, ensuring they meet service-level agreements (SLAs) and key performance indicators (KPIs) to deliver exceptional client service.
- Proactively discuss risk management with therapists and escalate issues to appropriate staff members, typically the Clinical Lead or Professional Head, within designated time frames.
- Oversee treatment sessions to ensure compliance with authorized limits and collaborate with team members regarding any additional session requests according to company protocols.
- Maintain precise and timely records of all caseload activities per company procedures.
- Ensure all statistical data is accurately captured, escalating any timing exceptions to the Senior Therapist Liaison.
- Review Standard Assessment Reports and End of Treatment Feedback to drive continuous improvement.
- Adhere to the Consent and Data Protection Act regulations, reporting any breaches to the Office Manager immediately.
- Facilitate effective communication (via reports, emails, and calls) to ensure timely case processing.
- Ensure patient discharges conform to company procedures and timelines.
This role is ideal for a decisive, customer-focused communicator with strong persuasive abilities, eager to contribute to a thriving organization.
This is a full-time position with the potential to become permanent following a brief probationary period, offering a competitive starting salary of £18,000 per annum.
Applicants must be available to work shift patterns between 8 am – 7 pm on weekdays and 9 am – 1 pm on Saturdays.
If you’re interested in this fantastic opportunity, please submit your CV to James at Red Recruitment today!
Note: A standard DBS clearance is required prior to the employment offer.
*We strive to respond to all applications within 48 hours. By applying, you consent to us retaining your CV for up to 3 months. If you are not selected, we may keep your details on file for future suitable positions unless you instruct us otherwise in writing.