About the job
The Air Force Research Laboratory (AFRL) plays a pivotal role in advancing the United States Air Force's programs focused on fundamental research, exploratory development, and cutting-edge advancements. At Wright-Patterson Air Force Base, Delaware Nation Industries is actively involved in providing essential organizational support to the AFRL, ensuring a robust Information Management framework that promotes the timely deployment and optimal functioning of Information Systems vital for the AFRL's mission-oriented research.
Key Responsibilities:
- Deliver comprehensive end-user support for Windows desktops, laptops, and tablets.
- Assist users with standard applications, ensuring a smooth operational experience.
- Execute installation and configuration of Windows operating system images, applications, and system tools.
- Diagnose and resolve general IT system issues efficiently.
- Facilitate the deployment of IT components directly to user locations.
- Provide consistent support and troubleshooting for Windows desktop operating systems.
- Exhibit strong problem-solving capabilities to address user needs.
- Utilize support ticketing systems (e.g., Remedy, ServiceNow) effectively to manage user requests.
- Experience with Linux and/or MacOS is a valuable asset.
Qualifications:
- A minimum of 2 years of relevant experience in IT support.
- Current Active Secret clearance (or higher) is required.
- Possession of CompTIA Security+ certification (or equivalent 8140 certification).
Employee Benefits:
Our benefits package includes:
- 100% coverage of employee benefit premiums, including Medical (PPO or HDHP options), Vision, and Dental.
- 401K matching contributions.
- Short- and Long-Term Disability insurance.
- Pet Insurance options.
- Reimbursement for Professional Development and Education.
- Parking and Transit Benefits available for the NY, NJ, ATL, and DC Metro areas.
Additional Information:
This job description serves as a general overview and is not intended to be a comprehensive listing of activities, duties, or responsibilities required of the employee. Job duties and responsibilities may evolve at any time with or without prior notice.

