Qualifications
What We Look For:High School diploma or equivalent experienceAbility to distinguish colors on facilitiesCapability to handle extension ladders (28 feet) and utility access hole covers weighing up to 150 lbs.Successful completion of service technician boot camp training, including POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)Basic proficiency in computer applications, including MS OfficeComfort working in confined spaces (e.g., attics, crawl spaces, utility holes)Ability to work aloft (e.g., using ladders)Willingness to work outdoors in various weather conditions and at different times of day/nightA valid driver’s license with a satisfactory driving recordA positive, professional appearance and demeanor when interacting with customersStrong communication skills and a customer-centric attitude
About the job
Join Brightspeed as a Customer Service Technician and become an integral part of our team! In this role, you will be responsible for the installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including all associated wiring and equipment. You will also oversee the maintenance and repair of outside plant facilities within your designated service areas. This essential position may require you to adapt to varying shifts, including mandatory overtime, weekends, and holidays.
Your key responsibilities will include:
- Installing, maintaining, and troubleshooting high-speed internet, video, and voice networks along with their wiring and equipment
- Performing maintenance and repair tasks on outside plant facilities
- Executing tasks such as climbing poles, digging with a shovel and pick, and working in utility access holes or controlled environmental vaults (CEVs) while locating buried telephone cables
- Adhering to all safety regulations and protocols
- Assisting fellow technical personnel in their duties as needed
- Actively contributing to sales and marketing initiatives
- Managing customer-facing tasks and directing sales referrals
About Brightspeed
At Brightspeed, we are revolutionizing the way people live, work, play, and connect. Our mission is to provide fast and reliable internet connections along with exceptional customer experiences across twenty states in the Midwest and South. Supported by funds managed by Apollo Global Management, our vision is to accelerate the upgrade from copper to fiber optic technologies, delivering faster and more reliable internet services to many rural communities that have been historically underserved by broadband providers. Join us in building a world-class fiber network and creating an unparalleled customer experience.Visit our website to learn more!
