Qualifications
Key Responsibilities:Lead, mentor, and support the IT service desk and customer support teams, fostering a collaborative, high-performing environment.Manage daily service desk operations, ensuring incidents and service requests are accurately logged, prioritized, resolved, or escalated according to service level agreements.Provide hands-on support for complex issues, including Level 2 technical support when necessary.Oversee desktop and end-user device environments, including lifecycle management, maintenance, deployment, and asset tracking.Ensure the effective operation and performance of interconnected systems and technologies, collaborating with vendors and service providers as needed.Maintain service management documentation, operational procedures, and asset registers to support consistent, compliant service delivery.Monitor service performance and identify opportunities for enhancing efficiency, service quality, and user experience.Engage with stakeholders across the organization to ensure IT services meet business needs and expectations.Advocate for best practices in IT service management and contribute to continuous improvement initiatives.What You Bring:Proven experience in ICT operations, service delivery, or service desk management roles.Demonstrated ability to lead and manage IT support teams, including mentoring, workload distribution, and performance evaluation.Strong understanding of IT service management practices, including incident, request, and escalation management.Experience in supporting end-user environments, encompassing desktop support, device management, and asset lifecycle processes.
About the job
Become a Part of Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we pride ourselves on being more than just a technology company; we are a vibrant community dedicated to exceeding expectations. We are honored to have been recognized as a Great Place to Work for 2024-2025 and one of the Best Places to Work for Medium & Large Size Companies in Australia for 2025, boasting an impressive eNPS score of 68. Our ambition is to transform the customer experience, and we invite a passionate ICT Operations Manager / Service Desk Coordinator to join our dynamic TEAM in Moruya, New South Wales.
The ICT Operations Manager / Service Desk Coordinator will spearhead the provision of IT support services, ensuring seamless service desk operations, end-user support, and technology asset management. This role is pivotal in leading service delivery functions while upholding exceptional levels of customer satisfaction and aligning technology services with the strategic and operational objectives of the organization.
This is a 6-month contract role.
About Centorrino Technologies
Centorrino Technologies is a forward-thinking technology company focused on delivering exceptional IT services and solutions. Our commitment to excellence has positioned us as a leader in the industry, fostering a culture of innovation and collaboration. We prioritize our employees' well-being and professional development, making us a sought-after workplace.