Proven experience in an ICT Service Desk role for several years.Excellent IT user skills and system knowledge, with proficiency in the Microsoft 365 environment.Experience in IT asset and software license management.Familiarity with ticketing systems and a strong ability to track inquiries effectively.Knowledge of ITIL processes; an ITIL certification is a plus.Able to recognize relationships, set priorities and act as a central interface within IT operations.
About the job
Act as the primary point of contact for users reporting issues, inquiries, and change requests, systematically documenting them in the ticketing system.
Independently analyze and resolve inquiries and disruptions, addressing application questions and resolving a significant portion of cases through remote diagnostics.
Document complex issues and escalate them to the appropriate technical teams as necessary.
Monitor requests, problems, and incidents through to final resolution, maintaining disruption statistics.
Proactively inform users about system disruptions and updates.
Take responsibility for IT asset management and licensing tasks.
About chmedia
chmedia is a leading media technology company based in Switzerland, dedicated to delivering innovative solutions and exceptional service to its clients. Our team thrives on collaboration and continuous improvement, ensuring we stay at the forefront of the industry.
This job posting is no longer active and is not accepting applications.
Proven experience in an ICT Service Desk role for several years.Excellent IT user skills and system knowledge, with proficiency in the Microsoft 365 environment.Experience in IT asset and software license management.Familiarity with ticketing systems and a strong ability to track inquiries effectively.Knowledge of ITIL processes; an ITIL certification is a plus.Able to recognize relationships, set priorities and act as a central interface within IT operations.
About the job
Act as the primary point of contact for users reporting issues, inquiries, and change requests, systematically documenting them in the ticketing system.
Independently analyze and resolve inquiries and disruptions, addressing application questions and resolving a significant portion of cases through remote diagnostics.
Document complex issues and escalate them to the appropriate technical teams as necessary.
Monitor requests, problems, and incidents through to final resolution, maintaining disruption statistics.
Proactively inform users about system disruptions and updates.
Take responsibility for IT asset management and licensing tasks.
About chmedia
chmedia is a leading media technology company based in Switzerland, dedicated to delivering innovative solutions and exceptional service to its clients. Our team thrives on collaboration and continuous improvement, ensuring we stay at the forefront of the industry.