About the job
The Implementation Manager plays a key role in ensuring the timely and budget-conscious delivery of the Moveworks platform, tailored to achieve optimal customer outcomes. This position involves executing projects in alignment with best practice methodologies while collaborating closely with the customer project team and relevant partners. Governance protocols must be adhered to in order to secure stakeholder support and efficiently manage risks and issues. The Implementation Manager is tasked with assembling and leading project resources, ensuring clarity on assigned tasks, monitoring progress, and addressing any deviations through effective measures.
Key Responsibilities:
- Guide customers through the initial implementation of Moveworks and new product offerings, collaborating with service partners.
- Oversee engagement governance including timelines, scope, risk management, change management, resource allocation, and reporting.
- Assist customers in identifying, mapping, building, and deploying agentic workflows that enhance business value.
- Advise on change management practices to ensure successful adoption and readiness across the organization.
- Collaborate with Sales, partners, and customers to grasp the engagement landscape, addressing challenges and highlighting delivered value.
- Align deliverables with customer goals to ensure satisfaction.
- Serve as the primary contact point to foster collaboration and consensus on proposed solutions.
- Mentor team members and partners to drive engagement outcomes and realize customer objectives.
- Identify discrepancies between actual performance and planned outcomes, recommending solutions and facilitating resolutions.
- Act as an advocate for customers within the Product organization, sharing field insights to inform product design and development cycles.
- Work with Customer Success Managers to ensure a smooth transition to post-launch support and engagement.