About the job
About Loop
At Loop, we are dedicated to unlocking profits trapped within the supply chain and reducing costs for consumers. We recognize that poor data and inefficient workflows create obstacles, limiting working capital and increasing expenses for all stakeholders in the supply chain.
Our cutting-edge audit and pay platform utilizes domain-driven AI to navigate the complexities of supply chain data and documentation. By enhancing visibility into transportation expenditures, we empower companies to manage their costs effectively and drive profitability. Esteemed industry leaders such as J.P. Morgan Chase, Great Dane, Emerge, and Loadsmart are proud to partner with Loop.
Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Susa Ventures, Flexport, and a host of top-tier angel investors. Our talented team boasts expertise from renowned companies such as Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and established industry leaders like C.H. Robinson.
About the Role
We are seeking a skilled Implementation Manager to work collaboratively across Sales, Pre-Sales, Engineering, and Customer Success teams to ensure a seamless onboarding experience for our clients. The Implementation Manager will conduct thorough discovery to understand client needs, configure Loop’s system, and manage each implementation from initiation through post-launch support to guarantee that internal and external timelines are adhered to. This role includes partnering with operations and engineering to ensure that the final configured product meets client requirements and is well-supported for ongoing service. The Implementation Manager will provide client support for both in-person and virtual implementations, offering product and operational expertise to effectively tailor the client’s instance while recommending best practices that may involve change management.
Key Responsibilities
- Oversee project management for solution scoping and implementations, including but not limited to:
- Lead the onboarding process for new clients, ensuring a smooth transition from sales to implementation. Work closely with the sales team to gain a comprehensive understanding of client needs and requirements.
- Conduct kick-off calls—both remote and occasionally on-site—to provide an overview of Loop’s solution.
- Develop and implement detailed implementation plans for each client, outlining timelines, milestones, and deliverables while coordinating with cross-functional teams to ensure timely completion of all aspects of the implementation.
- Collaborate with Loop’s technical architect to define use cases for Loop’s product and roadmap.
- Participate in weekly status meetings...