Qualifications
High school diploma or GED requiredMust be at least 18 years oldEligible to work in the United StatesU.S. residents only (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)Ability to adhere to detailed procedures and meet performance standardsExcellent communication and active listening skillsProficient in using computer applications and web-based toolsAbility to work independently and manage schedules effectivelyPreferred Qualifications:Previous experience in a call center or customer service environmentBilingual candidates (Spanish/English) are preferred but not mandatoryFamiliarity with phone-based or computer-based support settings
About the job
Join our dynamic team at Genesis Call Center as an Inbound Customer Service Agent. In this pivotal role, you will engage with customers on behalf of renowned brands, providing assistance with inquiries, service requests, account management, and product support.
Utilizing our comprehensive guided systems and resources, you will deliver exceptional customer service while upholding professionalism and ensuring brand consistency. This position offers flexible scheduling opportunities once certified, making it an excellent fit for individuals seeking a stable, structured support role with ample growth potential.
About Genesis Call Center
At Genesis Call Center, we specialize in recruiting, training, and managing U.S.-based Customer Service Representatives (CSRs) who provide support for national brands across various sectors including customer service, roadside assistance, healthcare logistics, and retail support. Our innovative cloud-based systems enable our team members to perform their roles from designated workspaces, contributing to a modern and eco-friendly support model. As a W2 employer, we offer structured onboarding, genuine support, and real opportunities for career advancement.